|
Using the Bento website couldn't be easier. Select items
by adding to your Shopping Cart. Once you have completed your order,
go to view your Shopping Cart where you can either remove items
you don't want and/or continue on to process the order. Once you
have placed your order by entering your information into the selected
fields, you will then be directed to our secure server to enter
your credit card details. As soon as this is completed, you will
receive an e-mail confirmation from us and your order will be dispatched
immediately.
Please make sure to have added our email addresses to your email
safe list. Check your junk mail folder if you still haven't received
any email confirmation from us as there is a high chance for all
system-generated emails to be wrongly directed there.
Alternatively, you may also phone in to order or fax in your order
form.
Our delivery service is free within CBD, subject to a minimum
order of $40. For deliveries outside CBD area, a delivery fee will
be levied, subject to minimum order of $80. Delivery fee is levied
at $5 for all areas except Tuas/Changi/Loyang, which is at $10.
There is no minimum order.
We accept payment via credit cards and cash only.
We accept payment via Credit Cards with Visa and MasterCard logos.
We also accept debit cards with the Visa or MasterCard logos.
Our secure server software encrypts all of your personal information,
including credit card number, name, and address, making the information
unreadable as it travels over the Internet. We use the latest security
technology available to keep your credit card information safe and
private. Please see our Privacy Policy page for more information.
Once an order has been placed and payment made, it can no longer
be cancelled and no refunds can be made. Your order will be delivered
as scheduled. A 30% processing fee will be charged if for some reason,
we allow an order to be cancelled. We will refund the amount paid
if the order is cancelled due to the unavailability of items or
our inability to deliver the items within a reasonable time frame.
Typically, once an order is placed, it takes approximately 1 ½
hours for the delivery to reach you but we have been known to reach
our customers within an hour most of the time. To help ensure the
safety of our delivery riders/drivers, delivery times may be affected
due to bad weather and/or traffic conditions. For timely delivery,
it is advisable to place an order at least 2 hours before a stipulated
time.
To ensure that the food stays fresh, we recommend all our customers
to consume the food within 30 minutes upon receipt of the delivery.
Yes we do. We cater to all kinds of functions and events and we
can also have our renowned Japanese chef, Mr Yoichi Nakaoka go down
to your premises to prepare food on site upon request. Please contact
our friendly customer service officers for more information.
Verifing of orders only apply to those customers who opt to checkout
without registering as a member. Hence, we need the customer to
verify his order to prevent from fraud purchase and it is also to
protect our genuine customers.
Express Checkout
Enjoy Express Checkout process when you sign up as a member. You
do not need to re-enter your information each time you place an
order.
Exclusive Update
As a member, we'll send you emails with exclusive news about special
offers and products.
Purchase History
Members are allow to view their past ordered history.
|
